At eCampus360 we always strives for perfection to create quality software that you enjoy using for your business or professional life. You have a choices and we appreciate you giving us your education services.
Subscriptions
If at anytime during your first year using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.
We want you to be happy with our service throughout your entire contract, not only the first 45 days. So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for our services , we ask you to notify us immediately. If we fail to address the breakage of a functionality within any promised timelines , or if we are unable to provide a satisfactory work around for discontinued functionality, we will offer you a PRO-RATED REFUND for the reminder of your contract.
Auto-Renewal.
For your convenience, your yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your subscription even fifteen days after your renewal date and be eligible for a FULL REFUND. However, we will NOT be able to entertain requests for refund, including any for PRO-RATED refunds, after the said periods.
For questions, please e-mail care@ecampus360.com
Exception to our Refund Policy
There will be strictly no refund (FULL OR PRO-RATED) in cases where your account is terminated or suspended or blocked by eCampus360 for activities that are in violation of our Terms of Service including, but not limited to phishing, impersonation, fraud, and violation of any applicable laws.